{"id":2539,"date":"2026-08-18T13:51:45","date_gmt":"2026-08-18T08:21:45","guid":{"rendered":"https:\/\/guptameds.com\/?page_id=2539"},"modified":"2026-08-18T13:51:46","modified_gmt":"2026-08-18T08:21:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/guptameds.com\/?page_id=2539","title":{"rendered":"FAQ"},"content":{"rendered":"<h2>Frequently asked questions<\/h2>\n<h3>Delivery<\/h3>\n<p><strong>How fast do you deliver in Cuttack?<\/strong><br \/>Usually within 20 to 40 minutes for in-stock items ordered during our opening hours. Same-day for everything else.<\/p>\n<p><strong>Which areas do you cover for local delivery?<\/strong><br \/>All of Cuttack city \u2014 CDA, Bidanasi, Chandni Chowk, Buxi Bazaar, College Square, Link Road, Badambadi, Nayabazar, Jobra, Madhupatna, Ranihat, Chauliaganj and surrounding areas. Enter your pincode at checkout and we will confirm.<\/p>\n<p><strong>What does delivery cost?<\/strong><br \/>Cuttack: \u20b940, free above \u20b9499. Rest of Odisha: \u20b960, free above \u20b9999. Rest of India: \u20b999, free above \u20b91,499.<\/p>\n<p><strong>Do you deliver outside Cuttack?<\/strong><br \/>Yes. Supplements, devices and OTC products ship across India. Some medicines cannot be shipped long distance for storage reasons \u2014 we will tell you before you pay.<\/p>\n<h3>Prescriptions<\/h3>\n<p><strong>Do I need a prescription?<\/strong><br \/>For prescription-only medicines, yes \u2014 always. Supplements, OTC products, devices and personal care do not need one.<\/p>\n<p><strong>How do I send my prescription?<\/strong><br \/>Upload it at checkout, use our Upload Prescription page, or simply WhatsApp a photo to <a href=\"https:\/\/wa.me\/919692248178\" target=\"_blank\" rel=\"noopener\">+91 96922 48178<\/a>.<\/p>\n<p><strong>How long does verification take?<\/strong><br \/>Normally a few minutes during opening hours. If your prescription is unclear or something is out of stock, we will call you rather than guess.<\/p>\n<p><strong>Can I reuse an old prescription?<\/strong><br \/>Only if it is still valid. For most medicines that means recent and unexpired \u2014 if in doubt, send it and we will tell you.<\/p>\n<h3>Orders and payment<\/h3>\n<p><strong>Can I order on WhatsApp instead of the website?<\/strong><br \/>Absolutely. Many of our customers do exactly that. Send us a list or a photo of your prescription and we will handle the rest.<\/p>\n<p><strong>How do I know the medicines are genuine?<\/strong><br \/>Everything we stock comes from licensed distributors with full batch and expiry documentation. We are a licensed retail pharmacy, not a reseller.<\/p>\n<p><strong>Can I check the expiry before buying?<\/strong><br \/>Yes. Ask us and we will tell you the batch expiry before we dispatch.<\/p>\n<h3>Returns<\/h3>\n<p><strong>Can I return medicines?<\/strong><br \/>Medicines cannot be returned once they have left our store, for safety and legal reasons. The exceptions are if we sent the wrong item, the item is damaged, or it is near or past expiry \u2014 in those cases we replace or refund in full.<\/p>\n<p><strong>What about supplements and devices?<\/strong><br \/>Unopened, sealed items in original packaging can be returned within 7 days.<\/p>\n<h3>Consultation<\/h3>\n<p><strong>Is the health consultation really free?<\/strong><br \/>Yes. Diet charts, supplement plans and lab report explanations are free for our customers. It is how we have always worked.<\/p>\n<p><strong>Can you tell me what medicine to take?<\/strong><br \/>We can explain how a prescribed medicine works, what to watch for, and what not to combine it with. We cannot diagnose you or prescribe \u2014 that is your doctor&#8217;s job, and we will tell you when you need to see one.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions Delivery How fast do you deliver in Cuttack?Usually within 20 to 40 minutes for in-stock items ordered during our opening hours. Same-day for everything else. Which areas do you cover for local delivery?All of Cuttack city \u2014 CDA, Bidanasi, Chandni Chowk, Buxi Bazaar, College Square, Link Road, Badambadi, Nayabazar, Jobra, Madhupatna, Ranihat, &hellip; <a href=\"https:\/\/guptameds.com\/?page_id=2539\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">FAQ<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2539","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/guptameds.com\/index.php?rest_route=\/wp\/v2\/pages\/2539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guptameds.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/guptameds.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/guptameds.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/guptameds.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2539"}],"version-history":[{"count":1,"href":"https:\/\/guptameds.com\/index.php?rest_route=\/wp\/v2\/pages\/2539\/revisions"}],"predecessor-version":[{"id":2540,"href":"https:\/\/guptameds.com\/index.php?rest_route=\/wp\/v2\/pages\/2539\/revisions\/2540"}],"wp:attachment":[{"href":"https:\/\/guptameds.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}